Frequently Asked Questions

What is Brew Network?

Our software tool allows companies to build relationships with employees, clients and customers by creating personalised messages attached with gifts from local, independent cafes and small bars. 

It can be used for staff reward and recognition programs, in the form of a coffee allowance/membership. Create touch points with clients throughout the year to drive more sales. Grow a business network by nurturing relationships with high impact, low cost product. 

Successful businesses and creatives are now optimising for connections instead of views. Brew Network is positioned well to leverage off this shift from personal branding to community branding.

In the future we plan to expand our offering by developing an API for Brew Network which will allow us to integrate with middle-ware like Zapier. This will enable our users to connect Brew Network with many different softwares. Eg. Xero, ServiceM8, Asana, Slack, SalesForce, Mailchimp, Calendly, CRM’s and Employee Management Systems, Shopify.

Think – sending a coffee to a new email subscriber, sending a coffee to a user abandoning an ecommerce shopping cart, sending a couople of wines to a client once an invoice has settled in Xero.

Who uses Brew Network?

Brew Network is an excellent tool for CEO’s, small business owners, team leaders, project managers, business development managers, HR Managers, HR Consultants, sales teams and creators.

What are the charges?

Users of Brew Network pay a flat fee for coffees, beers and wines at $5.90*, $12.00 and $14.00 respectively.

Partner venues receive 92% of the product sales (After merchant and telecomunication fees).

Our service fee helps cover connecting you to our network, payment processing and telecommunications fees.

We charge a tierd monthly subscription to access our Automational Tools via our Web App, depending on your companies requirements. Memberships start from $8/month for 100 automations.

 

*Price based on local averages for 12oz takeaway coffee with alternative milk option included and subject to ongoing market adjustment.

How are vouchers claimed?

A Brew Network user will receive a voucher to their mobile phone app or via email. They will present their voucher to a Brew Network Partner venue.

The staff at the venue will validate the code using the simple code checker in the Brew Network Partner App. If the code is valid, the venue will then issue the corresponding product to the user (coffee, beer or wine).

Payment to the venue will be automatically transferred to their linked Stripe Connect account.

Is Brew Network safe and reliable?

We take security seriously. Here are some measures we’ve taken to protect you and your companies data.

  • We don’t store credit card data on our servers. Payment processing is handled by Stripe (PCI Compliance Level 1).
  • We run on the robust Amazon infrastructure. Cloudflare adds an additional layer of security. We also take periodic backups and force SSL encryption across the platform.
  • We have a program to encourage responsible reporting of any security issues, and we’re quick to take action.
Do I need anything else to get started?

Before we can activate your Automation Membership you will have to:

1.) Download Brew Network mobile app to your smartphone and create an account.

2.) Click ‘Settings’ in top right corner and make sure you have added a Company Logo or profile picture and all details are correct.

3.) Click ‘Payment Details’ and add a valid credit card.

4.) Choose a membership option, set up Payment with Stripe.

5.) Follow the instructions on our website after Successful payment with Stripe.

 

Who are you guys?

Developed here in Perth, Western Australia, by members of the Cleaver Street Coworking Studio, the initial goal of this project was to help provide support for local venues by allowing users to send digital vouchers for products from local venues during COVID lockdowns.

Four years in we’ve made a few pivots, created a web app, new tools and continue to grow Brew Network’s community of venues and membership for our Automation Portal across Australia.

Our new goal as a fully fledged start up is to continue to build a great community, solve problems for businesses with creative software solutions, reach profitability early and grow slowly.

Terms and Conditions for Brew Network
View our Terms and Conditions here, or get in touch with one of our onboarding specialists for a full copy of our Brew Network Partner Agreement.